Terms & Conditions

Welcome to TheTicketVault! We know that as an Event Creator and Consumer you want your events to run safely and smoothly. We want the very same thing for you as well as our platform. We’re excited you’re here! Please read these Terms of Service (“Terms”) carefully because they contain important information about your legal rights, remedies, and obligations.

By accessing or using TheTicketVault’s Services, you are agreeing to the terms and conditions of these Terms (which incorporate and include our Privacy Policy and all other terms, policies, and agreements referred throughout these Terms), without modification, and entering into a binding contract with us that governs our Services and your use of those Services. Only an individual who agrees to the terms and conditions of these terms is authorized to use the services of TheTicketVault.

DISCLAIMER: TheTicketVault is a product of Alpha Tickets Ltd, and all terms and conditions set forth herein shall be interpreted and enforced in accordance with the laws as contained in the Canada Business Corporation Act. The use of the website theticketvault.com and its associated services constitutes acceptance of these terms and conditions, which are binding and enforceable between the user and Alpha Tickets Ltd. Any reference to ‘we,’ ‘us,’ or ‘our’ in these terms and conditions shall be construed as a reference to Alpha Tickets Ltd.

ACCEPTING THESE TERMS

Important definitions to help you navigate through these Terms.

The below-mentioned words would mean nothing else apart from what is mentioned herein:

An “Affiliate” of any entity means any person or entity that controls, is controlled by, or is under common control with, such entity, whether as of the date of your agreement to these Terms or after. For purposes of this definition, “control” means ownership or control, directly or indirectly, of more than 20% of the outstanding voting stock of an entity or otherwise possessing the power to direct the management and policies of an entity.
“Consumers” means consumers using our Services for any reason, including to consume information, organize events and/or attend events.
“Alpha Tickets Properties” means Alpha Tickets products, features and offerings that are available:
1. online through Alpha Tickets Properties including com(“Site(s)“);
2. off-platform, including entry management, sponsorship, and marketing or distribution services; and
3. through mobile applications, webpages, application programming interfaces, and subdomains (“Applications“).
“Material” includes information, data, text, editorial content, design elements, look and feel, formatting, graphics, images, photographs, videos, music, sounds, and other content and materials.
“Organizer” means an event creator using our Services by allowing us to sell tickets for an event to the consumers.
“Services” include the Alpha Tickets Properties and the Organizer Services
“Site Content” refers to Material contained in or delivered via the Services or otherwise made available by Alpha Tickets in connection with the Services.
“Your Content” is any Material that you contribute, provide, post, or make available to us, or that you authorize us to use.
“Your Trademarks” are the trademarks, trade names, service marks, and logos that you contribute, provide, post, or make available using the Services, or that you otherwise contribute, provide, post or make available to us, or that you authorize us to use.
Organizers, Consumers, and third parties accessing or using our Services are all referred to in these Terms collectively as “Users,” “you,” or ““
When these Terms use “Alpha Tickets Ltd,” “we,” “us,” or “our,” that refers to Alpha Tickets Ltd and its Affiliates and subsidiaries, and each of its and their respective officers, directors, agents, partners, and employees.

Other terms that apply to you.

By agreeing to these Terms, you acknowledge you have read and agree to the below-mentioned Privacy Policy, applicable to all Users, which are incorporated by reference into, and are part of, these Terms.
If you are an Organizer, Alpha Tickets below-mentioned Organizer Refund Policyapplies to you.
We may sometimes provide you with services that are not described in these Terms and unless we have entered into a separate, signed agreement that expressly supersedes these Terms, these Terms will apply to those services as well.

Using our Services on behalf of an entity will bind that entity to these Terms.

If you will be using the Services on behalf of an entity (such as on behalf of your employer), you agree to these Terms on behalf of that entity and its Affiliates and you represent that you have the authority to do so. In that case, “you” and “your” will refer to that entity as well as yourself.

ALPHA TICKETS LTD. SERVICES AND ROLE

What we do.

At Alpha Tickets Ltd., we offer an event management and growth platform through our product website theticketvault.com that helps Organizers and Consumers connect through memorable live experiences. Our Services allow Organizers to create, post and manage online or in-person events, sell tickets, solicit donations and stay connected to Consumers through a suite of marketing tools.

How we fit in.

As the provider of ticketing Services, we are neither the creator nor the owner of events listed on our Services unless so stated. Our sole purpose is to sell tickets to an event after being authorised to do the same by the Organizer. Along with this we also promote such events on our various social media handles.
All the services described on the event page are according to the information communicated to us by the Event Organizer henceforth they are solely responsible to deliver the services as described in an accurate, satisfactory manner.
If the event being hosted includes paid tickets, the consumer has to abide by the payment processing method as mentioned herein to buy tickets to an event through Alpha Tickets Properties.

PRIVACY AND CONSUMER INFORMATION

We follow our Privacy Policy when handling and protecting your personal data.

We are committed to protecting your personal data that you provide or that we collect through Alpha Tickets Properties as set forth in our Privacy Policy.

We expect you to follow the rules when dealing with information about Consumers.

If you are an Organizer, you will at all times comply with all applicable local, state, provincial, national, and other laws, rules, and regulations with respect to information you receive about. Consumers or other individuals, and comply with any applicable policies posted by us on the Services with respect to information you receive about the Consumers.

TERM; TERMINATION

These Terms apply when you access our Services.

These Terms apply to you as soon as you access the Services by any means and will continue to apply until they are terminated. There may come a time when either you or Alpha Tickets decides it’s best to part ways as described below. When that happens, these Terms will generally no longer apply. However, as described below, certain provisions will always remain applicable to both you and us.

We can revoke your access to our Services

We may suspend or terminate your right to use the Services at any time, including if:

you violate or breach these Terms or any other agreement between you and us, or if you fail to pay any amounts when due;
you misuse or abuse the Services, or use the Services in a way not intended or permitted by us;
you engage in any conduct on or off the Alpha Tickets Properties that jeopardizes the safety of our community or integrity of the Alpha Tickets Properties or interferes with the experience of our community or the Alpha Tickets Properties; or
allowing you to access and use the Services would violate any applicable local, state, provincial, national, or other laws, rules and regulations or court order or would expose us to legal liability.

We may choose to stop offering the Services, or any particular portion of the Services, or modify or replace any aspect of the Services, at any time. We will use reasonable efforts to provide you with notice of our termination of your access to the Services, if we believe that failure to do so would materially prejudice you. You agree that we will not be liable to you or any third party as a result of our termination of your right to use or otherwise access the Services.

Please refer to this paragraph if you don’t want to continue using our services

Except as agreed otherwise in a separate written agreement between you and us or other Affiliated Agreement, you may terminate your access to the Services and the general applicability of Terms by deleting your account. If you are a Consumer using the Services without a registered account on theticketvault.com, your only option for these Terms to no longer apply is to stop accessing the Services indefinitely. As long as you continue to access the Services, even without an account, these Terms remain in effect. If there is a separate agreement between you and us governing your use of the Services and that agreement terminates or expires, these Terms (as unmodified by such agreement) will govern your use of the Services after such termination or expiration.

Certain provisions will always remain applicable to both you and us.

All provisions of these Terms that by their nature should survive termination of these Terms will survive (i.e., they will continue to apply to you) including all limitations on liability, releases, indemnification obligations, disclaimers of warranties, agreements to arbitrate, choices of law and judicial forum, and intellectual property protections and licences.

RELEASE AND INDEMNIFICATION

Release. You won’t bring us into any disputes between you and a third party.

a) You hereby agree to release us from all damages (whether direct, indirect, incidental, consequential, or otherwise), losses, liabilities, costs, and expenses of every kind and nature, known and unknown, arising out of a dispute between you and a third party (including other Users) in connection with any of the following:
the Services or any event listed on the Services, including Your Alpha Tickets Events;
your Licensure (defined below), any failure to obtain or maintain any Licensure, or any error in obtaining or maintaining any Licensure;
any Feedback (defined below) that you give or receive; or
Your Content or Your Trademarks
b) In addition, you waive any applicable law or statute, which says, in substance: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE RELEASED PARTY.”

Indemnification. You agree to have our back if a third party comes after us because of something you did or failed to do

a) You agree to defend, indemnify, from any and all damage (whether direct, indirect, incidental, consequential or otherwise), loss, liability, cost and expense (including reasonable attorneys’ and accounting fees) incurred from any claim, demand, suit, proceeding (whether before an arbitrator, court, mediator or otherwise) or investigation made by any third party (each a “Claim“) relating to or arising out of:
your breach of these Terms (including any terms or agreements or policies incorporated into these Terms);
your unauthorized use of the Services;
your Licensure, any failure to obtain or maintain any Licensure, or any error in obtaining or maintaining any Licensure;
any Feedback that you give or receive;
your breach of any applicable local, state, provincial, national or other law, rule or regulation or the rights of any third party;
our collection and remission of taxes; and
if you are an Organizer, Your Events (including where we have provided Services with respect to those events) and Your Content and Your Trademarks, provided that in the case of (vii) this indemnification will not apply to the extent that the Claim arises out of Alpha Tickets gross negligence or willful misconduct.
b) We will provide notice to you of any such Claim, but our failure or delay in providing such notice will not limit your indemnification obligations except to the extent you are materially prejudiced by such failure. Also, in certain circumstances, we may choose to handle the Claim ourselves, in which case you agree to cooperate with us in any way we request.

DISPUTE RESOLUTION

Arbitration

To resolve any disputes and claims arising between Alpha Ticket Properties and Consumer, including any arising under or relating to these Terms, or use of the Services, or our relationship, through binding arbitration or (to the extent the claim qualifies) in small claims court, instead of in courts of general jurisdiction. As explained below, the appointed arbitrator will have authority to enter all relief that would be available in court, to the extent warranted by the claims. All arbitrations and small claims proceedings will proceed only on an individual basis. Binding arbitration is subject to very limited review. Only the appointed arbitrator – and not any court – will have the authority to resolve any dispute relating to this Section, including any dispute regarding the scope, enforceability, and arbitrability of these Terms. This arbitration provision will survive termination of these Terms and any other agreement between you and us.

Our agreement to arbitrate applies to almost all claims

This agreement to arbitrate applies to all legal disputes between you and us. It includes, but is not limited to: (i) all claims relating to any aspect of the relationship between you and us, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory; (ii) all claims that arose before this or any prior agreement (including claims relating to advertising); and (iii) all claims that may arise after termination of these Terms and/or your use of the Services.

Selection of arbitrator

An arbitration panel will comprise of 3 arbitrators one each from you and us and headed by an arbitrator from our company who is authorized to play the role by mutual understanding between you and us

Notice prior to arbitration

A party who intends to seek arbitration must first send to the other a written Notice of Dispute. The said notice to Alpha Tickets Ltd. can only be addressed to the following address: Alpha Tickets Ltd., 4 Bowsfield Rd. North York, ON M3J 3R3
The notice to also be delivered to Alpha Tickets Ltd. email address
The notice is to mandatorily include the following (i) nature and basis of claim or dispute; (ii) set forth the specific relief sought
If Alpha Tickets and you are unable to reach an agreement pertaining to the said claim within sixty (60) days after issuance of the Notice, then you or Alpha Tickets may commence an arbitration proceeding

These are the rules that will govern any arbitration proceedings

The arbitration will be governed by the Canada Arbitration Association (CAA) Arbitration Rules and will be administered by CAA and settled by three arbitrators, the selection of whom has been mentioned under Section 6.3 herein above mentioned. All issues in dispute between the parties are for the arbitrator to decide, including, issues relating to the scope, enforceability, and arbitrability of this Section.

This is where the arbitration will take place

If you are a Consumer, any arbitration hearings will take place (at your option) either in the county of your residence or by phone, except that if you are a Consumer whose residence is outside of Canada, the hearing will take place either in Ontario, Canada or by phone or video-conference, at your option and as permitted by the CAA Rules. If your use of the Services is or was for commercial use, then unless Alpha Tickets and you agree otherwise, any arbitration hearings will take place in the Ontario, Canada in a reasonably convenient location for both parties with due consideration of their ability to travel and other pertinent circumstances. Regardless of the manner in which the arbitration is conducted, the arbitrator will issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. All decisions by the arbitrator will be final and binding on both you and us and judgment on the award rendered may be entered in any court having jurisdiction.

This is how we decide who’s responsible for the costs of arbitration and legal fees.

a)Payment of Costs and Expenses. Payment of all filing, administration, and arbitrator costs and expenses imposed by CAA will be governed by the CAA Rules. In the event that the arbitrator determines that all of the claims you assert in arbitration were frivolous at the time they were filed or that you continued to press those claims even after receiving information demonstrating that such claims were frivolous, you agree to reimburse Alpha Tickets Ltd. for all of the costs and expenses that Alpha Tickets paid and that you would have been obligated to pay under the CAA Rules
b)Payment of Legal Fees. Just as in any court proceeding, each party will initially bear its own attorneys’ fees and expenses in connection with any arbitration. Should either party be determined to have substantially prevailed in the arbitration, then upon such party’s request, the arbitrator will award such prevailing party the reasonable attorneys’ fees and expenses that it incurred in connection with the arbitration, provided that to the extent that the dispute or claim relate to your personal use of the Services (rather than business use) Alpha Tickets will not seek to recover its attorneys’ fees and expenses in an arbitration initiated by you unless the arbitrator determines that your claims were frivolous as set forth above. The arbitrator may make rulings and resolve disputes as to the reimbursement of attorneys’ fees and expenses upon request from either party made within fourteen (14) days of the arbitrator’s ruling on the merits.

If you want to opt out of our agreement to arbitrate, you must notify us in time.

You have a right to opt-out and not be bound by the arbitration but to do so you have to send a written notice of your decision to opt-out to our email address. Please include the following in the subject line, “ARBITRATION AND CLASS ACTION WAIVER OPT-OUT.” The notice must be sent within thirty (30) days of the institution of arbitration proceedings otherwise, you will be bound to arbitrate disputes in accordance with the terms of these provisions. Note that if you opt out of these arbitration provisions, Alpha Tickets also will not be bound by them.

Licence to the Alpha Tickets Services

Your right to use our Services is limited to the licence we grant you.

We grant you a limited, non-exclusive, non-transferable, non-sublicensable (except to sub-Users registered via the Services), revocable right to use our Services solely to:
In case of consumer to browse the Services and search for, view, register for, or purchase tickets or registrations to an event listed on the Services; and/or
In case of Event Organizer you can only track sales proceeds for an event.
Further these rights granted to the consumer as well as Event Organizer depend upon the sole discretion of Alpha Tickets Ltd. and can be amended or changed with circumstances

You can’t copy, sell, or use our Services in a way that is damaging to Alpha Tickets Ltd

In addition to any other restrictions, limitations, and prohibitions that we impose (in these Terms or elsewhere), you agree you will not directly or indirectly:
copy, modify, reproduce, translate, localize, port, or otherwise create derivatives of any part of the Services;
reverse engineer, disassemble, decompile, or otherwise attempt to discover the source code or structure, sequence, and organization of all or any part of the Services;
rent, lease, resell, distribute, use the Services for other commercial purposes not contemplated or otherwise exploit the Services in any unauthorized manner;
remove or alter any proprietary notices on the Services; or
engage in any activity that interferes with or disrupts the Services.

SCRAPING OR COMMERCIAL USE OF SITE CONTENT IS PROHIBITED

You can’t use our content for your own purposes

You have no right to use, any Site Content for your own commercial purposes. You have no right to, and you agree not to, scrape, crawl, or employ any automated means to extract data from the Sites.

PAYMENT PROCESSING

Payment Processor Partner

Stripe, Inc. (“Stripe”) is one of our Payment Processor Partners that may facilitate payment processing services for you. When you agree to these terms and Conditions or continue to operate as an Organizer on Alpha Tickets Properties, you also agree to the Stripe Connected Account Agreement and the Stripe Services Agreement. For us to enable payment processing services through Stripe, you must provide us with accurate and complete information about you and your business, and you authorize us to share it and transaction information with Stripe.

FEES AND REFUNDS

We charge the following fees

We charge fees when we sell paid tickets of your events. These fees may vary based on individual agreements between us and certain Organizers. In some cases, Organizers may determine whether these fees will be passed along to Consumers and shown as “Fees” on the applicable event page or absorbed into the ticket or registration price and paid by the Organizer out of ticket and registration gross proceeds. The fees charged to Consumers may include other charges, including facility fees, royalties, taxes, processing fees, and fulfillment fees. This means that the fees paid by Consumers for an event are not necessarily the same as those charged by us to the applicable Organizer or the standard fees described on the Services to Organizers. In addition, some fees are meant to defray costs incurred by us, but may in some cases include an element of profit and in some cases include an element of loss. We do not control (and cannot disclose) fees levied by your bank and/or credit card company, including fees for purchasing tickets and registrations in foreign currencies or from foreign persons. Be sure to check with your bank or credit card company prior to purchasing to understand all applicable fees, credit card surcharges, and currency conversion rates.
The Event Organizer will sell us tickets at a certain price as mentioned in an agreement signed between them and us. Our liability regarding this will be equal and limited only to the amount as mentioned in that agreement. We have the right to sell the tickets for an event at Alpha Tickets Properties at a price which solely depends upon us and the same cannot be contravened or interfered with by the Event Organizer.
The payment for the tickets sold by Alpha Tickets Properties will be made to the Event Organizer within 5 – 6 business days after the conclusion of the event. It is again reiterated that Alpha Tickets Ltd. liability pertaining to the tickets sold is only related to the price of the ticket as mentioned in the agreement signed between the Event Organizer and us.

You are not authorized to transfer your ticket

Consumers are neither authorized nor allowed to transfer ticket of any event purchased on the site

Refund to consumers

A refund to the consumer related to a ticket purchased will be subject to the event organizer’s discretion. If the event organizer denies any refund to the consumer for an event the consumer cannot claim any refund of the same from Alpha Tickets Ltd.
A refund in case the event gets cancelled will be processed in the source or respective bank account of the consumer within 48 hours of such cancellation. The same will be reflected in the bank account of the consumer within 6 – 10 days of such initiation of the process. Along with this an email will be sent to the consumer regarding the cancellation of the event.
If you are a Consumer and you have already received a refund for your ticket, you will discard the ticket and will not use it (or any copy of it) to attend the event. Violation of the same will amount to fraud.
Organizers must not accept an invalid ticket.
We will not be liable under any circumstances for any costs arising from Organizers’ non-compliance with the procedures that must be implemented by Organizers to check the validity of tickets. We will not be liable under any circumstances for costs and/or damage arising from ticket-related fraud and/or the purchase of the ticket through non-official means, such as third parties.

YOUR ACCOUNT WITH ALPHA TICKETS

When you create an account with us or use our Services, you are bound to provide us with accurate information along with agreeing to the following

You must be at least 18 years of age, or the legal age of majority where you reside, to use the Services. If you are below the legal age of majority you can access and use our services only under the supervision of a parent or legal guardian.
You are bound to provide accurate, current, and complete information about yourself, or accurate information about the entity on behalf of whom the services are being used by you.
In case of a dispute between two or more persons with respect to account ownership, we will be the sole arbitrators of that dispute and are decisions will be binding on all such persons.
If you are using the Services on behalf of a company or other entity, you represent and warrant that you have the authority to legally bind that entity.
Any unauthorized use of your password or account or any other breach of security should be immediately notified to us. You are responsible for any activities that occur under your account.

YOUR CONTENT AND YOUR TRADEMARKS

We have certain rights to use Your Content and Your Trademarks

You are solely responsible for Your Content and Your Trademarks. An Organizer upon associating with Alpha Tickets Ltd to sell tickets for an event do hereby grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable right and licence to.
Use your trademark, posters and images related to the event for
the purpose of promotion and publicity on our website i.e. TheTicketVault.com
the purpose of promotion and publicity on our social media handles.
Such licence will be deemed to be granted once an account is made by the Organizer and no prior notice or permission is necessary for the same. Such use of trademarks, posters and images for the aforementioned purpose can also be done post-completion of the event for publicity of Alpha Tickets properties.
We don’t claim ownership to Your Content or Your Trademarks, but these licences are essential to provide you with the Services and publicity of your Events

You represent that you are able to grant us the rights described above

You represent and warrant that you have all the rights, power and authority necessary to grant the foregoing licence and that all Your Content and Your Trademarks:
do not infringe, violate, misappropriate or otherwise conflict with the rights of any third party;
comply with all applicable local, state, provincial, national, and other laws, rules and regulations; and
do not violate these Terms.

Your Content must comply with our rules and guidelines.

a) Your Content must be accurate and truthful. We reserve the right to remove Your Content from the Services if we believe that Your Content or Your Events violate these Terms.
We may preserve Your Content, Your Trademarks, Registration Data, and all other data associated with your account, and may also disclose Your Content, Your Trademarks, Registrations Data, and all other data associated with your account if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to:
comply with legal process;
respond to claims that any of Your Content or Your Trademarks violate the rights of third parties;
enforce or administer these Terms; and/or;
protect the rights, property, and/or personal safety of us, our Users and/or the public, including fraud prevention.

MODIFICATIONS TO THE TERMS OR SERVICES

We reserve the right to modify these Terms (including the Privacy Policy) from time to time. If we believe any Modifications are material, we will let you know by one (or more) of the following methods:

posting the changes through the Services;
updating the “Updated” date at the top of this page; or
sending you an email or message about the Modifications.

Modifications that are material will be effective thirty (30) days following the “Updated” date, unless a different date is communicated in our notice to you. All other Modifications will be effective immediately.
Such a modification can be made at any time and both organizer as well as consumer will be bound by them, if they are made after an account is made by the organizer or consumer considering that the said modification has been made retroactively.
We are constantly evolving our products and services to better meet the needs of our Users. Because of this, we cannot guarantee the availability of certain product features or functionality. We reserve the right to modify, replace, or discontinue any part of the Services or the entire Services at any time and for any reason.

DISPUTES THAT CAN’T BE RESOLVED UNDER OUR ARBITRATION AGREEMENT WILL BE RESOLVED IN THE COURTS OF ONTARIO UNDER CANADA BUSINESS CORPORATION LAW

These Terms are governed by the laws of the Canada Business Corporation Act, without regard to its conflict of laws rules. These laws will apply no matter where in the world you live, but if you live outside of the Canada, you may be entitled to the protection of the mandatory consumer protection provisions of your local consumer protection law.
Alpha Tickets is based in Ontario, Canada. Any legal action against us related to our Services and not subject to the arbitration provisions will take place in Ontario. By agreeing to these Terms, you submit to the personal jurisdiction of the state or federal courts (as applicable) in Ontario, Canada

WHO WE ARE

Welcome to TheTicketVault! We are a ticketing and registration platform dedicated towards bringing the world together through live experiences. Through our platform, mobile apps and services, we enable people all over the world to create, discover, share and register for events. DISCLAIMER: TheTicketVault is a product of Alpha Tickets Ltd, and all privacy policies set forth herein shall be interpreted and enforced in accordance with the laws of the Canada Business Corporation Act. When this Privacy Policy mentions “Alpha Tickets,” “we,” “us,” or “our,” it refers to Alpha Tickets and its properties (defined in the Terms of Service) and subsidiaries, and each of its and their respective officers, directors, agents, partners, and employees

WHO’S WHO
When this Privacy Policy uses the term “Organizer” we mean event creators using the Services to create events and sell tickets to consumers using our Services (a) to consume information about, or attend, events (“Consumers”), or (b) for any other reason. Organizers, Consumers and third parties using our Services are all referred to in these Terms collectively as “Users”, “you” or “your”.
If you have any questions or concerns at any time, please do not hesitate to contact us at theticketvault23@gmail.com

OUR PRIVACY STATEMENT

Application

This Privacy Policy sets forth our policy with respect to information that can be associated with or which relates to a person and/or could be used to identify a person (“Personal Data”) that is collected from Users on or through the Services. We take the privacy of your Personal Data seriously. Because of that, we have created this Privacy Policy. Please read this Privacy Policy as it includes important information regarding your Personal Data and other information. “Non-Personal Data” as used in this Privacy Policy is therefore any information that does not relate to a person and/or cannot be used to identify a person. When you interact with the Services, we may collect Non-Personal Data. The limitations and requirements in this Privacy Policy on our collection, use, disclosure, transfer and storage/retention of Personal Data do not apply to Non-Personal Data.

PERSONAL DATA THAT WE COLLECT

When you use or interact with us through the Services or engage with Alpha Tickets properties as a sales customer or prospect, we may collect some Personal Data. Sometimes this will be on our own behalf and other times this will be on behalf of an Organizer using our Services to run an event. This is an important distinction for purposes of certain data protection laws and is explained in more detail below.

Information Collected From All Users

Information you provide to us: For all Users we collect Personal Data when you register for access to the Services, contact us with inquiries, respond to one of our surveys or browse or use certain parts of the Services. The Personal Data we may collect includes without limitation your name, address, email address and any other information that you choose to provide and/or that enables Users to be personally identified and/or that the event creators mandatorily ask for
Information we automatically collect: We also automatically collect certain technical data that is sent to us from the computer, mobile device and/or browser through which you access the Services (“Automatic Data”). Automatic Data, includes without limitation, a unique identifier associated with your access device and/or browser (including, for example, your Internet Protocol (IP) address) characteristics about your access device and/or browser, statistics on your activities on the Services, information about how you came to the Services and data collected through Cookies, Pixel Tags, Local Shared Objects, Web Storage and other similar technologies.

Information Collected From Organizers.

If you are an Organizer we will collect additional Personal Data from you. Information you provide to us: In some cases, we may collect your credit card information (e.g., your credit card number and expiration date, billing address, etc.), some of which may constitute Personal Data, to secure certain payments. In addition, if you use our payment processing services, we will collect financial information from you (e.g., your bank account information or an address to send checks) as necessary to facilitate payments and information required for tax purposes (e.g., your taxpayer identification number). Information we obtain from other sources: We may also collect or receive Personal Data including your name, email address and other contact information from third-party sources, such as third-party websites and marketing partners, your bank, our payment processing partners and credit reporting agencies.

Information Collected From Consumers

If you are a Consumer we will collect additional Personal Data from you, sometimes for our own purposes and other times on behalf of an Organizer.

Information we obtain from other sources

We may also collect or receive Personal Data from third-party sources, such as Organizers, other Consumers, social media or other third-party integrations, your credit card issuing bank, our payment processing partners or other third parties.

HOW WE USE YOUR PERSONAL DATA

We collect and use the Personal Data we collect in a manner that is consistent with this Privacy Policy, and applicable privacy laws. We may use the Personal Data as follows:

Specific Reason

If you provide Personal Data for a certain purpose, we may use the Personal Data in connection with the purpose for which it was provided. For instance, if you contact us by email, we will use the Personal Data you provide to answer your question or resolve your problem and will respond to the email address from which the contact came. We may even use your email address to send confirmations related to account created by you on our platform and/or to send ticket booking confirmations

Access and Use

If you provide Personal Data in order to obtain access to or use of the Services or any functionality thereof, we will use your Personal Data to provide you with access to or use of the Services or functionality and to analyze your use of such Services or functionality. For instance, if you supply Personal Data relating to your identity or qualifications to use certain portions of the Services, we will use that information to make a decision as to granting you access to use such Services and to assess your ongoing qualification to use such Services.

Internal Business Purposes

We may use your Personal Data for internal business purposes, including without limitation, to help us improve the content and functionality of the Services, to better understand our Users, to improve the Services, to protect against, identify or address wrongdoing, to enforce our Terms of Service, to manage your account and provide you with customer service, and to generally manage the Services and our business.

Organizer Marketing.

We may use your Personal Data for our marketing and advertising purposes, including (without limitation) by email, SMS marketing, display media, and targeting other devices (such as tablets, mobile devices and televisions). We do this in order to inform you about services or events we believe might be of interest to you, develop promotional or marketing materials and display event-related content and advertising on or off the Services that we believe might be of interest to you. We may also do this on behalf of an Organizer.
You may see advertisements for our Services on third party websites, including on social media platforms. We also provide Organizers with tools to help them display advertisements for their events on third party websites and social media platforms. Where you see an advertisement on a third party website or social media platform, this may be because we or the Organizer engaged the third party or social media platform to show the advertisement to Users, or to others who have similar attributes to our Users.

Use of Interest-Based Data

We sometimes make inferences about the type of events or activities you may be interested in. We may use these inferences to help target advertising or customize recommendations to you, including on behalf of Organizers. We may do this on an aggregated or generalized basis.

Other Purposes

If we intend to use any Personal Data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time the Personal Data is collected or we will obtain your consent subsequent to such collection but prior to such use.

Aggregated Personal Data.

In an ongoing effort to understand and serve our Users better, we often conduct research on our customer demographics, interests and behaviour based on Personal Data and other information that we have collected. This research is typically conducted on an aggregate basis only that does not identify you. Once Personal Data is in an aggregated form, for purposes of this Privacy Policy, it becomes Non-Personal Data.

HOW WE DISCLOSE AND TRANSFER YOUR PERSONAL DATA

Background.
We are not in the business of selling your Personal Data. We consider this information to be a vital part of our relationship with you. Therefore, we will not sell your Personal Data to third parties, including third party advertisers. There are certain circumstances in which we may disclose, transfer or share your Personal Data with certain third parties without further notice to you, as set forth in this Privacy Policy.
Business Transfers

As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets. We may also disclose your Personal Data in the course of due diligence for such an event. You acknowledge and agree that any successor to or acquirer of Alpha Tickets Ltd. (or its assets) will continue to have the right to use your Personal Data and other information in accordance with the terms of this Privacy Policy.

Agents, Consultants and Service Providers.

We may share your Personal Data with our contractors and service providers who process Personal Data on behalf of Alpha Tickets ltd. to perform certain business-related functions. These companies include our marketing agencies, online advertising providers, data enhancement and data services providers, database service providers, backup and disaster recovery service providers, email service providers, payment processing partners, customer support, tech support, hosting companies and others. When we engage another company to perform such functions, we may provide them with information, including Personal Data, in connection with their performance of such functions.

Organizer

In addition, when you register for an event, sign up for communications, enter a contest, or otherwise input your Personal Data (such as through a web form) to communicate with an Organizer or participate in an Organizer event, that Organizer will receive that information. For instance, if you input your name and email address into a web form for an Organizer offer, activity or event, the Organizer will receive that information. The Organizer may then send you marketing or other communications, which may be subject to its own, separate privacy policy.

Legal Requirements.

We may disclose your Personal Data if required to do so by law in order to (for example) respond to a subpoena or request from law enforcement, a court or a government agency (including in response to public authorities to meet national security or law enforcement requirements), or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect or defend our rights, interests or property or that of third parties, (c) prevent or investigate possible wrongdoing in connection with the Services, (d) act in urgent circumstances to protect the personal safety of Users of the Services or the public, or (e) protect against legal liability.

HOW WE STORE YOUR PERSONAL DATA

We take what we believe to be reasonable steps to protect the Personal Data collected via the Services from loss, misuse, unauthorized use, access, inadvertent disclosure, alteration and destruction. However, no network, server, database or Internet or email transmission is ever fully secure or error-free. Therefore, you should take special care in deciding what information you send to us electronically. Please keep this in mind when disclosing any Personal Data.

HOW YOU CAN ACCESS, UPDATE, CORRECT OR DELETE YOUR PERSONAL DATA

You can access or delete your Personal Data stored by us. You can also edit some of your Personal Data directly through your account. In certain cases, you can ask us to correct and update any inaccurate Personal Data using the contact information below, and we will consider your request in accordance with applicable laws.

If a Consumer initiates a data deletion request, Alpha Tickets is authorized to delete or anonymize the Personal Data of the requesting Consumer from the Services even if that means removing its availability to the Organizer through the Services. However, if you are a Consumer, you understand that even if Alpha Tickets deletes or anonymizes your Personal Data upon your request or pursuant to this Policy, your Personal Data may still be available in the Organizer’s own databases if transmitted to the Organizer prior to us receiving or taking action on any deletion or anonymization activity.

HOW LONG WE RETAIN YOUR PERSONAL DATA

We may retain your Personal Data as long as you are registered to use the Services. You may delete your account but, we may retain Personal Data for an additional period as is permitted or required under applicable laws. Even if we delete your Personal Data it may persist on backup or archival media for an additional period of time for legal, tax or regulatory reasons or for legitimate and lawful business purposes. For sales customers and prospects, we retain your data as long as we maintain a relationship with you and for a limited period of thereafter as necessary to meet business and legal requirements.

YOUR CHOICES

You have several choices available when it comes to your Personal Data

Limit the Personal Data You Provide.

You can browse the Services without providing any Personal Data (other than Automatic Data to the extent it is considered Personal Data under applicable laws) or with limiting the Personal Data you provide. If you choose not to provide any Personal Data or limit the Personal Data you provide, you may not be able to use certain functionality of the Services. For instance, in order to buy tickets as a Consumer, your name and email address will be required by the Organizer.

Opt-Out from Electronic Communications

Alpha Tickets Marketing Communications. Where it is in accordance with your marketing preferences, Alpha Tickets may send you electronic communications marketing or advertising the Services themselves or events on the Services, to the extent you have registered for the Services or purchased a ticket and/or registration to an event listed on the Services. You can also “opt out” of receiving these electronic communications by clicking on the “Unsubscribe” link at the bottom of any such electronic communication.
Organizer-initiated Communications. Organizers may use our email tools to send electronic communications to those on their email subscription lists, including Consumers who have registered for their events on the Services in the past. Although these electronic communications are sent through our system, Alpha Tickets does not determine the content or the recipients of these electronic communications. Organizers are required to use our email tools only in accordance with all applicable laws.
Social Notifications. If you connect your Facebook account or sign up for other social media integrations whose product features include social notifications (i.e., updates on what your friends are doing on the Services), you will receive these social notifications. You can manage these social notifications by toggling your social settings to private or disconnecting such integration.
Retention. It may take up to forty-eight (48) hours for us to process an unsubscribe request. Even after you opt out of all electronic communications, we will retain your Personal Data in accordance with this Privacy Policy, however, we will no longer use it to contact you. However, Organizers who have received your Personal Data in accordance with this Privacy Policy may still use that Personal Data to contact you in accordance with their own privacy policies, but they may not use our system to do so.

Do Not Track

We currently do not participate in any “Do Not Track” frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your Personal Data.

EXCLUSIONS

Personal Data Provided to Others

This Privacy Policy does not apply to any Personal Data that you provide to another User or visitor through the Services or through any other means, including to Organizers on event pages or information posted by you to any public areas of the Services.

Third-Party Links

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by us (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from the Services do not imply that we endorse or have reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

NO LIABILITY PERSONAL DATA SUBMITTED BY CHILDREN AS THE SAME IS DONE WITHOUT ANY KNOWLEDGE

We do not knowingly collect Personal Data from children under the age of thirteen (13). If you are under the age of thirteen (13), please do not submit any Personal Data through the Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data through the Services without their permission.

INTERNATIONAL PRIVACY LAWS

If you are visiting the Services from outside Canada, please be aware that you are sending information (including Personal Data) to the Canada where our servers are located. That information may then be transferred within Canada or back out of the Canada to other countries outside of your country of residence, depending on the type of information and how it is stored by us. These countries (including the Canada) may not necessarily have data protection laws as comprehensive or protective as those in your country of residence; however, our collection, storage and use of your Personal Data will at all times continue to be governed by this Privacy Policy

CHANGES TO THIS PRIVACY POLICY

The Services and our business may change from time to time. As a result, at times it may be necessary for us to make changes to this Privacy Policy. We reserve the right, in our sole discretion, to update or modify this Privacy Policy at any time (collectively, “Modifications”). Modifications to this Privacy Policy will be posted to the Site with a change to the “Updated” date at the top of this Privacy Policy. In certain circumstances Alpha Tickets may, but need not, provide you with additional notice of such Modifications, such as via email or with in-Service notifications. Modifications will be effective thirty (30) days following the “Updated” date or such other date as communicated in any other notice to you and the same may in some instances apply retrospectively.

Please review this policy periodically, and especially before you provide any Personal Data. This Privacy Policy was updated on the date indicated above. Your continued use of the Services following the effectiveness of any Modifications to this Privacy Policy constitutes acceptance of those Modifications. If any Modification to this Privacy Policy is not acceptable to you, you should cease accessing, browsing and otherwise using the Services.

DISPUTE RESOLUTION

If you have a complaint about Alpha Tickets Properties (as defined under the terms and conditions) privacy practises, you should write to us at: Alpha Tickets Ltd., 4 Bowsfield Rd. North York, ON M3J 3R3, or by theticketvault23@gmail.com. We will take reasonable steps to work with you to attempt to resolve your complaint.PRIVACY AND CONSUMER INFORMATION

We follow our Privacy Policy when handling and protecting your personal data.

We are committed to protecting your personal data that you provide or that we collect through Alpha Tickets Properties as set forth in our Privacy Policy.

We expect you to follow the rules when dealing with information about Consumers.

TERM; TERMINATION

These Terms apply when you access our Services.

We can revoke your access to our Services

We may suspend or terminate your right to use the Services at any time, including if:

you violate or breach these Terms or any other agreement between you and us, or if you fail to pay any amounts when due;
you misuse or abuse the Services, or use the Services in a way not intended or permitted by us;
you engage in any conduct on or off the Alpha Tickets Properties that jeopardizes the safety of our community or integrity of the Alpha Tickets Properties or interferes with the experience of our community or the Alpha Tickets Properties; or
allowing you to access and use the Services would violate any applicable local, state, provincial, national, or other laws, rules and regulations or court order or would expose us to legal liability.

We may choose to stop offering the Services, or any particular portion of the Services, or modify or replace any aspect of the Services, at any time. We will use reasonable efforts to provide you with notice of our termination of your access to the Services, if we believe that failure to do so would materially prejudice you. You agree that we will not be liable to you or any third party as a result of our termination of your right to use or otherwise access the Services.

Please refer to this paragraph if you don’t want to continue using our services

Certain provisions will always remain applicable to both you and us.

RELEASE AND INDEMNIFICATION

Release. You won’t bring us into any disputes between you and a third party.

a) You hereby agree to release us from all damages (whether direct, indirect, incidental, consequential, or otherwise), losses, liabilities, costs, and expenses of every kind and nature, known and unknown, arising out of a dispute between you and a third party (including other Users) in connection with any of the following:
the Services or any event listed on the Services, including Your Alpha Tickets Events;
your Licensure (defined below), any failure to obtain or maintain any Licensure, or any error in obtaining or maintaining any Licensure;
any Feedback (defined below) that you give or receive; or
Your Content or Your Trademarks
b) In addition, you waive any applicable law or statute, which says, in substance: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE RELEASED PARTY.”

Indemnification. You agree to have our back if a third party comes after us because of something you did or failed to do

a) You agree to defend, indemnify, from any and all damage (whether direct, indirect, incidental, consequential or otherwise), loss, liability, cost and expense (including reasonable attorneys’ and accounting fees) incurred from any claim, demand, suit, proceeding (whether before an arbitrator, court, mediator or otherwise) or investigation made by any third party (each a “Claim“) relating to or arising out of:
your breach of these Terms (including any terms or agreements or policies incorporated into these Terms);
your unauthorized use of the Services;
your Licensure, any failure to obtain or maintain any Licensure, or any error in obtaining or maintaining any Licensure;
any Feedback that you give or receive;
your breach of any applicable local, state, provincial, national or other law, rule or regulation or the rights of any third party;
our collection and remission of taxes; and
if you are an Organizer, Your Events (including where we have provided Services with respect to those events) and Your Content and Your Trademarks, provided that in the case of (vii) this indemnification will not apply to the extent that the Claim arises out of Alpha Tickets gross negligence or willful misconduct.
b) We will provide notice to you of any such Claim, but our failure or delay in providing such notice will not limit your indemnification obligations except to the extent you are materially prejudiced by such failure. Also, in certain circumstances, we may choose to handle the Claim ourselves, in which case you agree to cooperate with us in any way we request.

DISPUTE RESOLUTION

Arbitration

To resolve any disputes and claims arising between Alpha Ticket Properties and Consumer, including any arising under or relating to these Terms, or use of the Services, or our relationship, through binding arbitration or (to the extent the claim qualifies) in small claims court, instead of in courts of general jurisdiction. As explained below, the appointed arbitrator will have authority to enter all relief that would be available in court, to the extent warranted by the claims. All arbitrations and small claims proceedings will proceed only on an individual basis. Binding arbitration is subject to very limited review. Only the appointed arbitrator – and not any court – will have the authority to resolve any dispute relating to this Section, including any dispute regarding the scope, enforceability, and arbitrability of these Terms. This arbitration provision will survive termination of these Terms and any other agreement between you and us.

Our agreement to arbitrate applies to almost all claims

This agreement to arbitrate applies to all legal disputes between you and us. It includes, but is not limited to: (i) all claims relating to any aspect of the relationship between you and us, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory; (ii) all claims that arose before this or any prior agreement (including claims relating to advertising); and (iii) all claims that may arise after termination of these Terms and/or your use of the Services.

Selection of arbitrator

An arbitration panel will comprise of 3 arbitrators one each from you and us and headed by an arbitrator from our company who is authorized to play the role by mutual understanding between you and us

Notice prior to arbitration

A party who intends to seek arbitration must first send to the other a written Notice of Dispute. The said notice to Alpha Tickets Ltd. can only be addressed to the following address: Alpha Tickets Ltd., 4 Bowsfield Rd. North York, ON M3J 3R3
The notice to also be delivered to Alpha Tickets Ltd. email address
The notice is to mandatorily include the following (i) nature and basis of claim or dispute; (ii) set forth the specific relief sought
If Alpha Tickets and you are unable to reach an agreement pertaining to the said claim within sixty (60) days after issuance of the Notice, then you or Alpha Tickets may commence an arbitration proceeding

These are the rules that will govern any arbitration proceedings

The arbitration will be governed by the Canada Arbitration Association (CAA) Arbitration Rules and will be administered by CAA and settled by three arbitrators, the selection of whom has been mentioned under Section 6.3 herein above mentioned. All issues in dispute between the parties are for the arbitrator to decide, including, issues relating to the scope, enforceability, and arbitrability of this Section.

This is where the arbitration will take place

If you are a Consumer, any arbitration hearings will take place (at your option) either in the county of your residence or by phone, except that if you are a Consumer whose residence is outside of Canada, the hearing will take place either in Ontario, Canada or by phone or video-conference, at your option and as permitted by the CAA Rules. If your use of the Services is or was for commercial use, then unless Alpha Tickets and you agree otherwise, any arbitration hearings will take place in the Ontario, Canada in a reasonably convenient location for both parties with due consideration of their ability to travel and other pertinent circumstances. Regardless of the manner in which the arbitration is conducted, the arbitrator will issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. All decisions by the arbitrator will be final and binding on both you and us and judgment on the award rendered may be entered in any court having jurisdiction.

This is how we decide who’s responsible for the costs of arbitration and legal fees.

a)Payment of Costs and Expenses. Payment of all filing, administration, and arbitrator costs and expenses imposed by CAA will be governed by the CAA Rules. In the event that the arbitrator determines that all of the claims you assert in arbitration were frivolous at the time they were filed or that you continued to press those claims even after receiving information demonstrating that such claims were frivolous, you agree to reimburse Alpha Tickets Ltd. for all of the costs and expenses that Alpha Tickets paid and that you would have been obligated to pay under the CAA Rules
b)Payment of Legal Fees. Just as in any court proceeding, each party will initially bear its own attorneys’ fees and expenses in connection with any arbitration. Should either party be determined to have substantially prevailed in the arbitration, then upon such party’s request, the arbitrator will award such prevailing party the reasonable attorneys’ fees and expenses that it incurred in connection with the arbitration, provided that to the extent that the dispute or claim relate to your personal use of the Services (rather than business use) Alpha Tickets will not seek to recover its attorneys’ fees and expenses in an arbitration initiated by you unless the arbitrator determines that your claims were frivolous as set forth above. The arbitrator may make rulings and resolve disputes as to the reimbursement of attorneys’ fees and expenses upon request from either party made within fourteen (14) days of the arbitrator’s ruling on the merits.

If you want to opt out of our agreement to arbitrate, you must notify us in time.

You have a right to opt-out and not be bound by the arbitration but to do so you have to send a written notice of your decision to opt-out to our email address. Please include the following in the subject line, “ARBITRATION AND CLASS ACTION WAIVER OPT-OUT.” The notice must be sent within thirty (30) days of the institution of arbitration proceedings otherwise, you will be bound to arbitrate disputes in accordance with the terms of these provisions. Note that if you opt out of these arbitration provisions, Alpha Tickets also will not be bound by them.

Licence to the Alpha Tickets Services

Your right to use our Services is limited to the licence we grant you.

We grant you a limited, non-exclusive, non-transferable, non-sublicensable (except to sub-Users registered via the Services), revocable right to use our Services solely to:
In case of consumer to browse the Services and search for, view, register for, or purchase tickets or registrations to an event listed on the Services; and/or
In case of Event Organizer you can only track sales proceeds for an event.
Further these rights granted to the consumer as well as Event Organizer depend upon the sole discretion of Alpha Tickets Ltd. and can be amended or changed with circumstances

You can’t copy, sell, or use our Services in a way that is damaging to Alpha Tickets Ltd

In addition to any other restrictions, limitations, and prohibitions that we impose (in these Terms or elsewhere), you agree you will not directly or indirectly:
copy, modify, reproduce, translate, localize, port, or otherwise create derivatives of any part of the Services;
reverse engineer, disassemble, decompile, or otherwise attempt to discover the source code or structure, sequence, and organization of all or any part of the Services;
rent, lease, resell, distribute, use the Services for other commercial purposes not contemplated or otherwise exploit the Services in any unauthorized manner;
remove or alter any proprietary notices on the Services; or
engage in any activity that interferes with or disrupts the Services.

SCRAPING OR COMMERCIAL USE OF SITE CONTENT IS PROHIBITED

You can’t use our content for your own purposes

You have no right to use, any Site Content for your own commercial purposes. You have no right to, and you agree not to, scrape, crawl, or employ any automated means to extract data from the Sites.

PAYMENT PROCESSING

Payment Processor Partner

Stripe, Inc. (“Stripe”) is one of our Payment Processor Partners that may facilitate payment processing services for you. When you agree to these terms and Conditions or continue to operate as an Organizer on Alpha Tickets Properties, you also agree to the Stripe Connected Account Agreement and the Stripe Services Agreement. For us to enable payment processing services through Stripe, you must provide us with accurate and complete information about you and your business, and you authorize us to share it and transaction information with Stripe.

FEES AND REFUNDS

We charge the following fees

We charge fees when we sell paid tickets of your events. These fees may vary based on individual agreements between us and certain Organizers. In some cases, Organizers may determine whether these fees will be passed along to Consumers and shown as “Fees” on the applicable event page or absorbed into the ticket or registration price and paid by the Organizer out of ticket and registration gross proceeds. The fees charged to Consumers may include other charges, including facility fees, royalties, taxes, processing fees, and fulfillment fees. This means that the fees paid by Consumers for an event are not necessarily the same as those charged by us to the applicable Organizer or the standard fees described on the Services to Organizers. In addition, some fees are meant to defray costs incurred by us, but may in some cases include an element of profit and in some cases include an element of loss. We do not control (and cannot disclose) fees levied by your bank and/or credit card company, including fees for purchasing tickets and registrations in foreign currencies or from foreign persons. Be sure to check with your bank or credit card company prior to purchasing to understand all applicable fees, credit card surcharges, and currency conversion rates.
The Event Organizer will sell us tickets at a certain price as mentioned in an agreement signed between them and us. Our liability regarding this will be equal and limited only to the amount as mentioned in that agreement. We have the right to sell the tickets for an event at Alpha Tickets Properties at a price which solely depends upon us and the same cannot be contravened or interfered with by the Event Organizer.
The payment for the tickets sold by Alpha Tickets Properties will be made to the Event Organizer within 5 – 6 business days after the conclusion of the event. It is again reiterated that Alpha Tickets Ltd. liability pertaining to the tickets sold is only related to the price of the ticket as mentioned in the agreement signed between the Event Organizer and us.

You are not authorized to transfer your ticket

Consumers are neither authorized nor allowed to transfer ticket of any event purchased on the site

Refund to consumers

A refund to the consumer related to a ticket purchased will be subject to the event organizer’s discretion. If the event organizer denies any refund to the consumer for an event the consumer cannot claim any refund of the same from Alpha Tickets Ltd.
A refund in case the event gets cancelled will be processed in the source or respective bank account of the consumer within 48 hours of such cancellation. The same will be reflected in the bank account of the consumer within 6 – 10 days of such initiation of the process. Along with this an email will be sent to the consumer regarding the cancellation of the event.
If you are a Consumer and you have already received a refund for your ticket, you will discard the ticket and will not use it (or any copy of it) to attend the event. Violation of the same will amount to fraud.
Organizers must not accept an invalid ticket.
We will not be liable under any circumstances for any costs arising from Organizers’ non-compliance with the procedures that must be implemented by Organizers to check the validity of tickets. We will not be liable under any circumstances for costs and/or damage arising from ticket-related fraud and/or the purchase of the ticket through non-official means, such as third parties.

YOUR ACCOUNT WITH ALPHA TICKETS

When you create an account with us or use our Services, you are bound to provide us with accurate information along with agreeing to the following

You must be at least 18 years of age, or the legal age of majority where you reside, to use the Services. If you are below the legal age of majority you can access and use our services only under the supervision of a parent or legal guardian.
You are bound to provide accurate, current, and complete information about yourself, or accurate information about the entity on behalf of whom the services are being used by you.
In case of a dispute between two or more persons with respect to account ownership, we will be the sole arbitrators of that dispute and are decisions will be binding on all such persons.
If you are using the Services on behalf of a company or other entity, you represent and warrant that you have the authority to legally bind that entity.
Any unauthorized use of your password or account or any other breach of security should be immediately notified to us. You are responsible for any activities that occur under your account.

YOUR CONTENT AND YOUR TRADEMARKS

We have certain rights to use Your Content and Your Trademarks

You are solely responsible for Your Content and Your Trademarks. An Organizer upon associating with Alpha Tickets Ltd to sell tickets for an event do hereby grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable right and licence to.
Use your trademark, posters and images related to the event for
the purpose of promotion and publicity on our website i.e. TheTicketVault.com
the purpose of promotion and publicity on our social media handles.
Such licence will be deemed to be granted once an account is made by the Organizer and no prior notice or permission is necessary for the same. Such use of trademarks, posters and images for the aforementioned purpose can also be done post-completion of the event for publicity of Alpha Tickets properties.
We don’t claim ownership to Your Content or Your Trademarks, but these licences are essential to provide you with the Services and publicity of your Events

You represent that you are able to grant us the rights described above

You represent and warrant that you have all the rights, power and authority necessary to grant the foregoing licence and that all Your Content and Your Trademarks:
do not infringe, violate, misappropriate or otherwise conflict with the rights of any third party;
comply with all applicable local, state, provincial, national, and other laws, rules and regulations; and
do not violate these Terms.

Your Content must comply with our rules and guidelines.

a) Your Content must be accurate and truthful. We reserve the right to remove Your Content from the Services if we believe that Your Content or Your Events violate these Terms.
We may preserve Your Content, Your Trademarks, Registration Data, and all other data associated with your account, and may also disclose Your Content, Your Trademarks, Registrations Data, and all other data associated with your account if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to:
comply with legal process;
respond to claims that any of Your Content or Your Trademarks violate the rights of third parties;
enforce or administer these Terms; and/or;
protect the rights, property, and/or personal safety of us, our Users and/or the public, including fraud prevention.

MODIFICATIONS TO THE TERMS OR SERVICES

We reserve the right to modify these Terms (including the Privacy Policy) from time to time. If we believe any Modifications are material, we will let you know by one (or more) of the following methods:

posting the changes through the Services;
updating the “Updated” date at the top of this page; or
sending you an email or message about the Modifications.

Modifications that are material will be effective thirty (30) days following the “Updated” date, unless a different date is communicated in our notice to you. All other Modifications will be effective immediately.
Such a modification can be made at any time and both organizer as well as consumer will be bound by them, if they are made after an account is made by the organizer or consumer considering that the said modification has been made retroactively.
We are constantly evolving our products and services to better meet the needs of our Users. Because of this, we cannot guarantee the availability of certain product features or functionality. We reserve the right to modify, replace, or discontinue any part of the Services or the entire Services at any time and for any reason.

DISPUTES THAT CAN’T BE RESOLVED UNDER OUR ARBITRATION AGREEMENT WILL BE RESOLVED IN THE COURTS OF ONTARIO UNDER CANADA BUSINESS CORPORATION LAW

These Terms are governed by the laws of the Canada Business Corporation Act, without regard to its conflict of laws rules. These laws will apply no matter where in the world you live, but if you live outside of the Canada, you may be entitled to the protection of the mandatory consumer protection provisions of your local consumer protection law.
Alpha Tickets is based in Ontario, Canada. Any legal action against us related to our Services and not subject to the arbitration provisions will take place in Ontario. By agreeing to these Terms, you submit to the personal jurisdiction of the state or federal courts (as applicable) in Ontario, Canada

WHO WE ARE

OUR PRIVACY STATEMENT

Application

This Privacy Policy sets forth our policy with respect to information that can be associated with or which relates to a person and/or could be used to identify a person (“Personal Data”) that is collected from Users on or through the Services. We take the privacy of your Personal Data seriously. Because of that, we have created this Privacy Policy. Please read this Privacy Policy as it includes important information regarding your Personal Data and other information. “Non-Personal Data” as used in this Privacy Policy is therefore any information that does not relate to a person and/or cannot be used to identify a person. When you interact with the Services, we may collect Non-Personal Data. The limitations and requirements in this Privacy Policy on our collection, use, disclosure, transfer and storage/retention of Personal Data do not apply to Non-Personal Data.

PERSONAL DATA THAT WE COLLECT

Information Collected From All Users

Information you provide to us: For all Users we collect Personal Data when you register for access to the Services, contact us with inquiries, respond to one of our surveys or browse or use certain parts of the Services. The Personal Data we may collect includes without limitation your name, address, email address and any other information that you choose to provide and/or that enables Users to be personally identified and/or that the event creators mandatorily ask for
Information we automatically collect: We also automatically collect certain technical data that is sent to us from the computer, mobile device and/or browser through which you access the Services (“Automatic Data”). Automatic Data, includes without limitation, a unique identifier associated with your access device and/or browser (including, for example, your Internet Protocol (IP) address) characteristics about your access device and/or browser, statistics on your activities on the Services, information about how you came to the Services and data collected through Cookies, Pixel Tags, Local Shared Objects, Web Storage and other similar technologies.

Information Collected From Organizers.

If you are an Organizer we will collect additional Personal Data from you. Information you provide to us: In some cases, we may collect your credit card information (e.g., your credit card number and expiration date, billing address, etc.), some of which may constitute Personal Data, to secure certain payments. In addition, if you use our payment processing services, we will collect financial information from you (e.g., your bank account information or an address to send checks) as necessary to facilitate payments and information required for tax purposes (e.g., your taxpayer identification number). Information we obtain from other sources: We may also collect or receive Personal Data including your name, email address and other contact information from third-party sources, such as third-party websites and marketing partners, your bank, our payment processing partners and credit reporting agencies.

Information Collected From Consumers

If you are a Consumer we will collect additional Personal Data from you, sometimes for our own purposes and other times on behalf of an Organizer.

Information we obtain from other sources

We may also collect or receive Personal Data from third-party sources, such as Organizers, other Consumers, social media or other third-party integrations, your credit card issuing bank, our payment processing partners or other third parties.

HOW WE USE YOUR PERSONAL DATA

We collect and use the Personal Data we collect in a manner that is consistent with this Privacy Policy, and applicable privacy laws. We may use the Personal Data as follows:

Specific Reason

If you provide Personal Data for a certain purpose, we may use the Personal Data in connection with the purpose for which it was provided. For instance, if you contact us by email, we will use the Personal Data you provide to answer your question or resolve your problem and will respond to the email address from which the contact came. We may even use your email address to send confirmations related to account created by you on our platform and/or to send ticket booking confirmations

Access and Use

If you provide Personal Data in order to obtain access to or use of the Services or any functionality thereof, we will use your Personal Data to provide you with access to or use of the Services or functionality and to analyze your use of such Services or functionality. For instance, if you supply Personal Data relating to your identity or qualifications to use certain portions of the Services, we will use that information to make a decision as to granting you access to use such Services and to assess your ongoing qualification to use such Services.

Internal Business Purposes

We may use your Personal Data for internal business purposes, including without limitation, to help us improve the content and functionality of the Services, to better understand our Users, to improve the Services, to protect against, identify or address wrongdoing, to enforce our Terms of Service, to manage your account and provide you with customer service, and to generally manage the Services and our business.

Organizer Marketing.

We may use your Personal Data for our marketing and advertising purposes, including (without limitation) by email, SMS marketing, display media, and targeting other devices (such as tablets, mobile devices and televisions). We do this in order to inform you about services or events we believe might be of interest to you, develop promotional or marketing materials and display event-related content and advertising on or off the Services that we believe might be of interest to you. We may also do this on behalf of an Organizer.
You may see advertisements for our Services on third party websites, including on social media platforms. We also provide Organizers with tools to help them display advertisements for their events on third party websites and social media platforms. Where you see an advertisement on a third party website or social media platform, this may be because we or the Organizer engaged the third party or social media platform to show the advertisement to Users, or to others who have similar attributes to our Users.

Use of Interest-Based Data

We sometimes make inferences about the type of events or activities you may be interested in. We may use these inferences to help target advertising or customize recommendations to you, including on behalf of Organizers. We may do this on an aggregated or generalized basis.

Other Purposes

If we intend to use any Personal Data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time the Personal Data is collected or we will obtain your consent subsequent to such collection but prior to such use.

Aggregated Personal Data.

In an ongoing effort to understand and serve our Users better, we often conduct research on our customer demographics, interests and behaviour based on Personal Data and other information that we have collected. This research is typically conducted on an aggregate basis only that does not identify you. Once Personal Data is in an aggregated form, for purposes of this Privacy Policy, it becomes Non-Personal Data.

HOW WE DISCLOSE AND TRANSFER YOUR PERSONAL DATA

Background.
We are not in the business of selling your Personal Data. We consider this information to be a vital part of our relationship with you. Therefore, we will not sell your Personal Data to third parties, including third party advertisers. There are certain circumstances in which we may disclose, transfer or share your Personal Data with certain third parties without further notice to you, as set forth in this Privacy Policy.
Business Transfers

As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets. We may also disclose your Personal Data in the course of due diligence for such an event. You acknowledge and agree that any successor to or acquirer of Alpha Tickets Ltd. (or its assets) will continue to have the right to use your Personal Data and other information in accordance with the terms of this Privacy Policy.

Agents, Consultants and Service Providers.

We may share your Personal Data with our contractors and service providers who process Personal Data on behalf of Alpha Tickets ltd. to perform certain business-related functions. These companies include our marketing agencies, online advertising providers, data enhancement and data services providers, database service providers, backup and disaster recovery service providers, email service providers, payment processing partners, customer support, tech support, hosting companies and others. When we engage another company to perform such functions, we may provide them with information, including Personal Data, in connection with their performance of such functions.

Organizer

In addition, when you register for an event, sign up for communications, enter a contest, or otherwise input your Personal Data (such as through a web form) to communicate with an Organizer or participate in an Organizer event, that Organizer will receive that information. For instance, if you input your name and email address into a web form for an Organizer offer, activity or event, the Organizer will receive that information. The Organizer may then send you marketing or other communications, which may be subject to its own, separate privacy policy.

Legal Requirements.

We may disclose your Personal Data if required to do so by law in order to (for example) respond to a subpoena or request from law enforcement, a court or a government agency (including in response to public authorities to meet national security or law enforcement requirements), or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect or defend our rights, interests or property or that of third parties, (c) prevent or investigate possible wrongdoing in connection with the Services, (d) act in urgent circumstances to protect the personal safety of Users of the Services or the public, or (e) protect against legal liability.

HOW WE STORE YOUR PERSONAL DATA

HOW YOU CAN ACCESS, UPDATE, CORRECT OR DELETE YOUR PERSONAL DATA

HOW LONG WE RETAIN YOUR PERSONAL DATA

YOUR CHOICES

You have several choices available when it comes to your Personal Data

Limit the Personal Data You Provide.

You can browse the Services without providing any Personal Data (other than Automatic Data to the extent it is considered Personal Data under applicable laws) or with limiting the Personal Data you provide. If you choose not to provide any Personal Data or limit the Personal Data you provide, you may not be able to use certain functionality of the Services. For instance, in order to buy tickets as a Consumer, your name and email address will be required by the Organizer.

Opt-Out from Electronic Communications

Alpha Tickets Marketing Communications. Where it is in accordance with your marketing preferences, Alpha Tickets may send you electronic communications marketing or advertising the Services themselves or events on the Services, to the extent you have registered for the Services or purchased a ticket and/or registration to an event listed on the Services. You can also “opt out” of receiving these electronic communications by clicking on the “Unsubscribe” link at the bottom of any such electronic communication.
Organizer-initiated Communications. Organizers may use our email tools to send electronic communications to those on their email subscription lists, including Consumers who have registered for their events on the Services in the past. Although these electronic communications are sent through our system, Alpha Tickets does not determine the content or the recipients of these electronic communications. Organizers are required to use our email tools only in accordance with all applicable laws.
Social Notifications. If you connect your Facebook account or sign up for other social media integrations whose product features include social notifications (i.e., updates on what your friends are doing on the Services), you will receive these social notifications. You can manage these social notifications by toggling your social settings to private or disconnecting such integration.
Retention. It may take up to forty-eight (48) hours for us to process an unsubscribe request. Even after you opt out of all electronic communications, we will retain your Personal Data in accordance with this Privacy Policy, however, we will no longer use it to contact you. However, Organizers who have received your Personal Data in accordance with this Privacy Policy may still use that Personal Data to contact you in accordance with their own privacy policies, but they may not use our system to do so.

Do Not Track

We currently do not participate in any “Do Not Track” frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your Personal Data.

EXCLUSIONS

Personal Data Provided to Others

This Privacy Policy does not apply to any Personal Data that you provide to another User or visitor through the Services or through any other means, including to Organizers on event pages or information posted by you to any public areas of the Services.

Third-Party Links

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by us (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from the Services do not imply that we endorse or have reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

NO LIABILITY PERSONAL DATA SUBMITTED BY CHILDREN AS THE SAME IS DONE WITHOUT ANY KNOWLEDGE

INTERNATIONAL PRIVACY LAWS

CHANGES TO THIS PRIVACY POLICY

DISPUTE RESOLUTION

We are Canada's premier online event ticket booking platform, dedicated to bringing you the best entertainment and cultural events across the country.

Contact Us

949 campbell ave, Windsor, ON N9B 2J4

support@theticketvault.com

+1 (437) 984-9246

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