Refund and Returns Policy

Last updated: 12/10/2024

Welcome to TheTicketVault.com, operated by Alpha Tickets Limited (“we,” “us,” or “our”). This Refund and Returns Policy outlines the terms and conditions under which refunds and returns are processed for tickets purchased through our platform. By purchasing tickets from TheTicketVault.com, you agree to the terms of this policy.

1. Definitions 

Event: Any concert, performance, exhibition, or similar activity for which tickets are sold on our platform.
Organizer: The entity responsible for planning and conducting the Event.
Customer: An individual or entity purchasing tickets through TheTicketVault.com.

2.  General Refund Policy

2.1 All Sales Are Final
All ticket purchases are final. Tickets cannot be exchanged or refunded after purchase unless otherwise stated in this policy.

2.2 Event Cancellation
Full Refund: If an Event is canceled and not rescheduled, you are entitled to a full refund of the ticket price, including any service fees.
Notification: We will notify you of the cancellation via the contact information provided during purchase.

2.3 Event Postponement or Rescheduling
Valid for Rescheduled Date: Tickets remain valid for the rescheduled Event.
Refunds: Refunds for rescheduled Events are subject to the Organizer’s discretion and may not include service fees.

2.4 Venue or Line-up Changes
Changes to the Event’s venue, supporting acts, or line-up do not qualify for a refund.

3. Exceptions to the General Policy

3.1 Authorized Refunds
Refunds may be issued if authorized by the Organizer due to special circumstances.

3.2 Statutory Rights
Nothing in this policy is intended to limit your statutory rights under applicable consumer protection laws.

4. Refund Request Procedure

4.1 How to Request a Refund
Contact Us: Submit a refund request to our customer service team at support@theticketvault.com or call +1 (437) 984-9246.
Time Frame: Requests must be made within [specified number of days] days of the Event’s scheduled date.

4.2 Required Information
Provide the following details:

Order number
Name and contact information
Reason for the refund request

4.3 Processing Time
Approved refunds will be processed within [number of days] business days and credited to the original payment method.

5. Chargebacks and Payment Disputes

5.1 Chargebacks
Initiating a chargeback without contacting us first may result in the cancellation of your tickets and potential legal action.

5.2 Dispute Resolution
We encourage you to contact us to resolve any billing issues amicably.

6. Third-Party Events
For Events organized by third parties, their refund and return policies may apply. Please review the specific terms associated with the Event.

7. Amendments to This Policy
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on TheTicketVault.com.

8. Contact Information
For questions or concerns regarding this policy, please contact us at:

Alpha Tickets Limited
949 campbell ave, Windsor, N9B 2J4
support@theticketvault.com
+1 (437) 984-9246