PAYMENT PROCESSING

1. Payment Processor Partner
   • Stripe, Inc. (“Stripe”) is one of our Payment Processor Partners that may facilitate payment processing services for you. When you agree to these terms and Conditions or continue to operate as an Organizer on Alpha Tickets Properties, you also agree to the Stripe Connected Account Agreement and the Stripe Services Agreement. For us to enable payment processing services through Stripe, you must provide us with accurate and complete information about you and your business, and you authorize us to share it and transaction information with Stripe.

FEES AND REFUNDS

1. We charge the following fees
   • We charge fees when we sell paid tickets of your events. These fees may vary based on individual agreements between us and certain Organizers. In some cases, Organizers may determine whether these fees will be passed along to Consumers and shown as “Fees” on the applicable event page or absorbed into the ticket or registration price and paid by the Organizer out of ticket and registration gross proceeds. The fees charged to Consumers may include other charges, including facility fees, royalties, taxes, processing fees, and fulfillment fees. This means that the fees paid by Consumers for an event are not necessarily the same as those charged by us to the applicable Organizer or the standard fees described on the Services to Organizers. In addition, some fees are meant to defray costs incurred by us, but may in some cases include an element of profit and in some cases include an element of loss. We do not control (and cannot disclose) fees levied by your bank and/or credit card company, including fees for purchasing tickets and registrations in foreign currencies or from foreign persons. Be sure to check with your bank or credit card company prior to purchasing to understand all applicable fees, credit card surcharges, and currency conversion rates.
   • The Event Organizer will sell us tickets at a certain price as mentioned in an agreement signed between them and us. Our liability regarding this will be equal and limited only to the amount as mentioned in that agreement. We have the right to sell the tickets for an event at Alpha Tickets Properties at a price which solely depends upon us and the same cannot be contravened or interfered with by the Event Organizer.
   • The payment for the tickets sold by Alpha Tickets Properties will be made to the Event Organizer within 5 – 6 business days after the conclusion of the event. It is again reiterated that Alpha Tickets Ltd. liability pertaining to the tickets sold is only related to the price of the ticket as mentioned in the agreement signed between the Event Organizer and us.
2. You are not authorized to transfer your ticket
   • Consumers are neither authorized nor allowed to transfer ticket of any event purchased on the site
3. Refund to consumers
   • A refund to the consumer related to a ticket purchased will be subject to the event organizer’s discretion. If the event organizer denies any refund to the consumer for an event the consumer cannot claim any refund of the same from Alpha Tickets Ltd.
   • A refund in case the event gets cancelled will be processed in the source or respective bank account of the consumer within 48 hours of such cancellation. The same will be reflected in the bank account of the consumer within 6 – 10 days of such initiation of the process. Along with this an email will be sent to the consumer regarding the cancellation of the event.
   • If you are a Consumer and you have already received a refund for your ticket, you will discard the ticket and will not use it (or any copy of it) to attend the event. Violation of the same will amount to fraud.
   • Organizers must not accept an invalid ticket.

Chargebacks and Payment Disputes

1. Chargebacks
   Initiating a chargeback without contacting us first may result in the cancellation of your tickets and potential legal action.
2. Dispute Resolution: We encourage you to contact us to resolve any billing issues amicably. By addressing issues directly with us, we aim to settle any disputes without resorting to chargebacks or other legal measures.

• We will not be liable under any circumstances for any costs arising from Organizers’ non-compliance with the procedures that must be implemented by Organizers to check the validity of tickets. We will not be liable under any circumstances for costs and/or damage arising from ticket-related fraud and/or the purchase of the ticket through non-official means, such as third parties.